Privacy Policy
Effective Date: 03 May 2025
OpenChange.com.au (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our wellbeing website and related services.
1. What Personal Information We Collect
We may collect personal information including but not limited to:
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Full name
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Email address
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Phone number
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Date of birth
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Health-related information (only if provided voluntarily, such as through questionnaires or forms)
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Billing or payment details (if applicable)
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Any other information you provide through our website or services
2. How We Collect Your Information
We collect personal information in a number of ways, including:
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When you register on our website
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When you complete contact or intake forms
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When you make a booking or purchase
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Through email or other communications
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Through third-party integrations (e.g., payment gateways)
3. Why We Collect Your Information
We collect your personal information for the following purposes:
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To provide and manage our wellbeing services
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To respond to your enquiries and communicate with you
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To process payments and bookings
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To send newsletters, updates, and promotional materials (with your consent)
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To comply with legal obligations
4. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose your personal information to:
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Service providers and partners who assist us in operating our website or services (e.g., IT support, payment processors)
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Health professionals or wellbeing practitioners (with your explicit consent)
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Government authorities, if required by law
All third parties are required to handle your information in accordance with the APPs.
5. Storage and Security of Your Information
We take reasonable steps to ensure your personal information is stored securely and protected from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Information is stored electronically in secure, access-controlled environments.
6. Access and Correction
You may request access to the personal information we hold about you and request that we correct any inaccurate or outdated information. To make a request, please contact us at the email address below.
7. Cookies and Website Analytics
Our website may use cookies to improve user experience and collect usage data. This data is typically anonymous and used to understand website traffic patterns. You can manage cookie settings via your browser.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date shown at the top.
10. Contact Us
If you have any questions about this Privacy Policy, or would like to make a complaint, please contact us at:
Website: www.openchange.com.au
